Shipping policy

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by item.

PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days unless there is an event that is out of our control.  This includes production time since many of the products are made to order.

Estimated Delivery Time

As soon the order is processed, we will be sending tracking information to the email used during the purchase. Delivery times vary based on the product but the items are shipped within 24-48 hours after processing unless there are delays that are beyond our control such as manufacture company holidays or logistic problems.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at Evelyn@SnatchVault.com.

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

RETURNS AND EXCHANGE POLICY

For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

Snatch Vault has the right to refuse returns that passed the 15 days allowed time after delivery.

For additional help please contact us at: ✆ (619) 507-9568

Mon-Fri 9am-5pm PST and/or Email Us at
Evelyn@SnatchVault.com.